Frequently Asked Questions

Self storage is a storage service where you rent a private and secure space to store your belongings. You have access to your box whenever you want, with total privacy and security. It's a flexible solution for individuals and businesses that need extra space.

Anyone or any business can use it! Individuals who need extra space during moves, renovations, or to store seasonal items. Businesses for document archives, stock, equipment, or office furniture. Students, collectors, e-commerce - everyone is welcome.

Yes! All our units have 24-hour access, 7 days a week, 365 days a year. You receive a personal access code when you sign up, allowing you to enter your box whenever you need, day or night.

You can store almost anything: furniture, appliances, documents, clothes, sports equipment, company stock, office materials, collections, and much more. You cannot store hazardous, flammable, perishable, or illegal materials.

We do not offer a direct transport service, but we can recommend trusted partners for moves. Our units do not have their own car park; parking is on the street and there is usually a loading and unloading bay nearby.

Yes. Insurance is included in the contract, at no extra cost.

Yes. To sign the contract we need a valid ID (ID card or passport) and tax number. The data is used only for the contract and billing.

No. Our boxes are indoor spaces for storing goods. Vehicles, motorcycles or other means of transport are not allowed. For vehicle storage there are dedicated covered parking solutions.

The boxes are not climate-controlled. We recommend suitable packaging for sensitive items.

With self storage you have an exclusive space locked with your own padlock, 24h access and a contract in your name. With a traditional storage room the space may be shared or have limited hours. Self storage offers more flexibility, security and independence.

The minimum period is 1 month. We do not require a lock-in! After the first month, the contract renews automatically every month until you decide to cancel. You can rent for as long as you need.

You can cancel at any time with 15 days' notice. Just contact us by phone, email or through your client area. There are no penalties for early cancellation.

The first payment (deposit + pro rata if you move in up to day 11; deposit + pro rata + following month if from day 12) is made by credit card or bank transfer. The following monthly payments are made only by SEPA direct debit from your bank account, between the 26th and the last day of the month before the rent month (e.g. November rent is collected between 26 and 31 October). We do not accept MB Way or Multibanco.

Yes, a deposit of 1 month's rent is required. The deposit is returned at the end of the contract, once the box has been checked empty.

Yes! Self storage is a rental contract. The price you see is the final price - no fees or hidden costs.

No. Monthly payments are made month by month, only by SEPA direct debit. There is no quarterly or annual payment.

No. We do not charge a sign-up or activation fee. What you pay at the start is the deposit (1 month's rent) and the pro rata for the month you move in; if you move in from day 12, you also pay the following month. The monthly amount you see is what you pay.

Yes. After the first month, the contract renews automatically from month to month. There is no lock-in: you can cancel with 15 days' notice at any time. You do not need to do anything to renew.

Monthly payments are collected by SEPA direct debit between the 26th and the last day of the month before the rent month (e.g. November rent is collected between 26 and 31 October). If you have any questions about the payment, contact us.

Yes. During the booking process you enter the NIF for invoicing. All invoices are issued with your tax details and sent by email. You can also download them in the Client Area.

If the direct debit fails, we will be notified and will get in touch with you to settle it. You can update your payment details in the Client Area. Until it is settled, access to the box may be temporarily suspended.

Absolutely! All our units have 24-hour CCTV surveillance, electronic access control with a personal code and well-lit premises. Your security is our priority.

Yes. Insurance is included in every contract, at no extra cost.

Only you have access to your box! Your personal access code lets you into the unit, and the box is locked with your own padlock. Not even our staff can access it without your express authorisation and presence.

Yes, you can authorise other people to access your box. Just contact us to add authorised users. Each authorised person will receive their own access code.

Our premises comply with all fire safety regulations, with smoke detectors, fire extinguishers and safety systems. Insurance is included in the contract.

Our units are dry, ventilated indoor spaces, designed to preserve your belongings. We do not have active humidity control (central dehumidifiers). For very sensitive items, we recommend suitable packaging.

Yes. Each box is locked with your own padlock. Your personal access code is for entering the unit; the box only opens with your padlock.

No. There is no staff at the units. The units have 24-hour CCTV surveillance and access control; box access is 24h with your personal code. Customer support is by phone, WhatsApp and email.

Yes. We process your data in line with GDPR. Data is used only for contract management, billing and communication with you. We do not sell or share your data with third parties for marketing.

Use our online space calculator for an estimate based on your items, or contact us. As a reference: 1-2m² for boxes and documents, 3-4m² for one room, 5-8m² for a 1- or 2-bedroom flat, 10-15m² for a whole house.

Yes! If you need more or less space, you can request a box change at any time, subject to availability. There are no transfer costs - we help you make the move.

As a rule, our boxes are 2.5 m high, which allows vertical stacking. The exact height of each box is shown on its box page. You can make the most of the space with shelving or by stacking boxes.

Yes, you can rent as many boxes as you need. For larger needs, we also have warehouse spaces. Contact us for a personalised quote.

Prices vary depending on size and location: XS boxes (1-2m²) from 56€/month, small (3-4m²) from 106€/month, medium (5-8m²) from 140€/month, large (10-15m²) from 237€/month. See our units page for specific prices.

For the furniture of a 2-bedroom flat (sofa, beds, wardrobes, table, appliances) we recommend between 10m² and 15m². Use our size calculator or describe the items and we will help you estimate.

Yes. In addition to the standard boxes, we have larger warehouse spaces. For needs above 15m², contact us to check availability and prices at the unit you prefer.

The contract is signed in the name of one person or company. If you want to share the space with someone else (e.g. a family member or business partner), you can authorise them to access the box through our authorised users process.

For archive boxes and documents, 1–2m² is usually enough. If you have many archive shelves, 3–4m² may be more comfortable. See the sizes page or the calculator for an estimate.

The boxes are storage spaces with no sockets inside. Connecting electrical equipment inside the box is not allowed for safety reasons. To charge your phone or use a light, you can use the unit's common areas.

The process is 100% online: 1) Choose the unit and size, 2) Fill in your details, 3) Sign the contract digitally, 4) Make payment, 5) Receive your access code. You can start using the box immediately!

Yes. Call us on +351 917 247 701 to book a time. The visit is guided remotely: an operator accompanies you through the cameras and on the phone throughout the visit. There is no staff at the units.

No. We do not sell boxes, packing materials or padlocks at the units. Bring your own materials and your own padlock: the box is locked with the customer's padlock.

Our phone support operates Monday to Friday 9am-6pm, and Saturdays 9am-4pm. We respond to emails within 24 hours. Access to boxes is 24 hours, 7 days a week.

We don't have a delivery reception service. However, you can coordinate deliveries in person, being present at the time of delivery to receive the items and place them in your box.

After completing the initial payment and signing the contract, the access code is sent by email and SMS within minutes. You can start using the box the same day, within the unit's 24h access.

No. With your access code you can enter the unit at any time. If you want a guided visit (remotely, with an operator accompanying you through the cameras and on the phone) or help the first time, call us to book a time; otherwise just go to the unit when you prefer.

Booking is available online on our website, which lets you secure the box and price straight away. If you prefer to book by phone or email, our team can guide you step by step or make the booking for you.

The Client Area is an online portal exclusively for Stokarea clients. Through it, you can manage every aspect of your contract on your own, 24 hours a day. It is the most practical way to keep track of your storage unit.

You can access the Client Area through the 'Client Area' button at the top of the website or directly at stokarea.pt/area-cliente. Enter the email used in the contract and your password. If it is your first time, you will receive an email to set your password.

On the login page, click 'Forgot your password?'. Enter the email associated with your account and you will receive a link to create a new password. The link is valid for 24 hours for security reasons.

In the Client Area you can: view your active contracts, view and download invoices and receipts, update your personal and billing details, view your payment history, see your box access code, request contract cancellation, and contact support.

In the Client Area, go to 'Invoices' in the menu. You will see the full list of invoices issued with their payment status. You can download any invoice as a PDF by clicking the download icon. Invoices are also sent by email every month.

Yes, in the 'My Details' section you can update your name, address, tax number (NIF) and contact details. For NIF changes on invoices already issued, contact us directly as they require credit notes to be issued.

Your personal access code is available in the Client Area, in the 'My Box' or 'Contracts' section. This is the code you use to enter the unit and access your storage unit. Never share this code with unauthorised third parties.

Yes, you can request cancellation of the contract through the Client Area in the 'Contracts' section. Just select the 'Request Cancellation' option. Remember that you must give 15 days' notice and empty the box before the end date.

Yes. The Client Area is responsive and can be accessed from any device (computer, tablet or mobile phone) through the browser. There is no need to install an app.

In the Client Area, go to the 'My Details' or 'Settings' section. You can update your email, phone number and address. If you change your email, you may need to verify the new email to log in next time.

In the Client Area, in the 'Payments' or 'Invoices' section, you can see your payment history and the status of each invoice. You can also download receipts and invoices as PDFs for your records.

During a move you can rent a box for one or more months. Store furniture and boxes safely and access when you need. No commitment: you can cancel with 15 days notice once the move is over.

Yes. Many customers store furniture and belongings during renovations or works. Choose a unit close to home for easy back and forth. Access is 24h, so you can drop off or collect whenever suits you.

You can book and complete the process online in minutes. After signing the contract and paying, you receive your access code immediately. You can start using the box the same day.

Yes. There is a goods lift to make moving furniture and loads easier. Check each unit's page or contact us to confirm access for furniture.

Yes. The minimum period is 1 month, with no commitment. You can rent only for the duration of the move and cancel with 15 days notice when you no longer need it.

We don't provide removals directly, but we can recommend trusted partners for transport. Our units do not have their own parking; parking is on the street and there is usually loading/unloading space nearby.

Box access is inside the unit. There is no on-site parking; parking is on the street. There is usually loading/unloading space nearby — for large loads, contact us to find out the best spot.

Yes. The box is yours for the contracted period. You can fill or empty it at your own pace, within the unit's 24h access.

No. We do not sell boxes, tape, bubble wrap or padlocks at the units. Bring your own packing materials and your own padlock.

Yes. If you need another location or size, you can request a transfer. We don't charge a transfer fee and we help with the process. Availability depends on the destination unit.

Yes. Many businesses use our boxes for archive, stock, office supplies, equipment, or samples. Contracts in the company name, invoicing with your tax number (NIF), and 24h access to manage inventory when you need.

Yes. In the booking process you can enter company billing details and VAT number. Invoices are issued in the company name for tax purposes.

The same boxes serve individuals and businesses. You can use them for stock, archive, equipment, or other commercial use. Just choose the right size for your needs.

We don't accept deliveries on your behalf. You can coordinate deliveries by being at the unit at delivery time and then storing items in your box.

It depends on volume. 3–5m² boxes suit small stock; 8–15m² for larger volumes. Use our size calculator or contact us for a recommendation.

Yes. You can authorize other people (e.g. employees) to access the box. Each authorized person can have their own access code. Just contact us to add users.

For larger needs or multiple boxes, contact us. We can prepare a proposal tailored to your commercial use.

Yes. The box works as a private warehouse: you manage the space and contents. 24h access allows moving stock in and out according to your operation.

Yes. Insurance is included in every contract, including business contracts.

Yes. You can rent multiple boxes at the same unit or at different units. For multiple boxes or longer contracts, contact us for suitable terms.

Prices vary depending on the size and the unit. The monthly rent includes the box, 24h access and security. See each unit's page for current prices; the amount shown is the final price (not subject to VAT).

Self storage is not subject to VAT. All prices shown are final. There are no additional fees for renting the box.

No. The monthly amount you see is what you pay for the box. At the start you also pay the deposit (1 month's rent), which is returned at the end of the contract.

The price is fixed for the agreed period. Any future update will be communicated in advance and in accordance with the contract.

It depends on the use. Self storage offers more space, 24h access and security. For medium or large volumes and frequent access, it is usually a competitive option compared with traditional storerooms.

No. Monthly payments are made month by month, only by SEPA direct debit. There is no quarterly or annual payment.

The deposit is 1 month's rent and is paid at the start. It is returned at the end of the contract, once the box has been checked empty.

Prices reflect the location, access and features of each unit. Units in central areas or with more services may have different prices. All include 24h access and security.

No. Stokarea does not have promotions, campaigns, discounts or promo codes.

We have units in Lisbon and the surrounding area: from Alcântara, Graça, and Benfica to Almada, Oeiras, and Loures. Check the unit map on the website for all locations.

Use our simulator on the homepage: enter your location and we show the nearest units with approximate travel times. You can also view neighbourhood pages for each area.

Yes. We have units in central areas well served by transport, such as Estefânia, Arroios, Graça, Alcântara, and others. Check the unit list by district or neighbourhood.

Units do not have dedicated parking. Parking is on the street. There is usually loading/unloading space nearby. On each unit's page you'll find access information.

Most of our units are reachable by metro, bus, or train. On each unit page we indicate the nearest transport options.

Yes. We have at least one unit in Almada (Cacilhas). Check the map or neighbourhood pages for other south bank areas.

Yes. On the website we have neighbourhood pages (e.g. self storage in Benfica, Alcântara) with the nearest units and area information. Use the menu or search to find your neighbourhood.

Box access is 24 hours, 7 days a week. There is no staff at the units: support is by phone, WhatsApp and email. Phone support operates Monday to Friday 9am–6pm and Saturdays 9am–4pm.

Most units allow van or delivery vehicle access. For very large loads, confirm on the unit page or contact us.

Yes. You can request a transfer to another Stokarea unit. We don't charge a transfer fee; availability depends on the destination unit.